Cheetah Hydraulics

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Frequently Asked Questions

Products

What cylinders do you have in stock?

We have 2500+ double-acting, welded cylinders in stock, ready to ship. They range from 1” to 2 ½” bore sizes manufactured with chrome plated cylinder rods, honed tubing used for the barrel, robust seal packages, and primed and painted black. Choose from several different cylinder mounts for that perfect fit.

Discover the perfect cylinders for your needs here or get personalized assistance from our customer support team via email info@cheetahhydraulics.com.

Do you have a catalog?

All of our hydraulic cylinders for sale are listed here, on our website. It contains all the information for each cylinder, from bore sizes to pricing and more. Each product comes with downloadable CAD files.

If you have specific questions or need further assistance, our customer support team is here to help.

Do you make custom cylinders?

We are currently expanding our offer to include custom cylinders. Join our waitlist here and be the first to know when our high-quality and affordable custom cylinders, with minimal lead time, become available.

Do you have a physical store or showroom where I can view your products?

We do not have a physical store or showroom for our products. Our exclusive sales channel is through the Cheetah Hydraulics website, where we offer a range of hydraulic, double-acting, small bore cylinders. 

Each product has important information listed, as well as downloadable CAD files for your convenience and visualization.

Are your hydraulic cylinders compatible with specific equipment brands or models?

While our cylinders are not designed for specific brands, they are versatile and function seamlessly across various brands and applications. Discover the perfect cylinder for your needs here and save money by opting for a versatile solution instead of a branded cylinder.

Does Cheetah Hydraulics test the cylinders?

To ensure quality and performance, all our cylinders undergo a thorough 100% pressure testing process prior to shipping them.

What warranty is provided with the cylinders?

All our cylinders come with a one-year warranty for manufacturing defects from the date of shipment.

Are there any assembly guides provided with the cylinders?

While all of our hydraulic cylinders are thoroughly tested and assembled for immediate use, specific assembly instructions may depend on the machine you are integrating them into. Detailed guidelines can typically be found in the manual for the particular machine.

Can I get assistance in selecting the right hydraulic cylinder for my application?

Our customer support team is ready to help. Don't hesitate to reach out to us here or via email at info@cheetahhydraulics.com. You can expect a response immediately or, if there's a rising demand, within one business day.

Cheetah Hydraulics account

How to create a Cheetah Hydraulics account?

To register, fill in your information here. You'll receive a confirmation email with a link to activate your account. Please check your spam folder if you haven't received the email after registering.

What’s the benefit of having a Cheetah Hydraulics account?

Enjoy faster checkout, efficient RFQs, and easy order history tracking. With all your necessary information securely stored in your account, there's no need to repeatedly input details.

I forgot the password for my Cheetah Hydraulics account. What should I do?

If you're having trouble signing in to your Cheetah Hydraulics account, you can reset your password here.

Orders and Payments

What is the processing time for orders?

We have 2500+ hydraulic cylinders in stock, ready to ship. Our standard processing time is within one business day, but it may vary based on the current demand.

Our team will be happy to provide updated information on processing times. Contact them here or via email at info@cheetahydraulics.com.

How can I pay for my order?

Orders totaling less than 150 lbs. can be purchased directly from the website via credit card. However, for larger orders, we will email you an invoice that can be paid via credit card or ACH.

Can I track the delivery of my order?

Yes, tracking will be provided the following day of the shipment via email.

How can I confirm that you received my order?

After placing an order, you'll receive a confirmation email in your inbox that will contain your order number and items. After our warehouse team has processed your order, we'll let you know via another email that the order is on the way to you.

How to check out as a Guest?

Add the desired hydraulic cylinders to your cart. Navigate to the shopping cart icon located in the right-hand corner of the page. Ensure your cart has all the items you wish to order.

After confirming your selection, agree to the Terms & Conditions. At this point, there are two options. 'Request a Quote' allows you to connect with our customer support team for personalized assistance. 'Proceed to Checkout' is great if you're ready to complete your purchase.

Next, fill in the necessary information required for the delivery of your products. Review your order details one last time and complete the checkout process by following the prompts.

Is it safe to place my order?

We use encryption systems to safeguard potentially sensitive information like your name, address, and other critical details such as credit/debit card information.

We are committed to providing a secure and protected online experience for all our customers, but if you have any security-related questions, our customer support team will be happy to help at info@cheetahhydraulics.com.

Why was my credit card declined?

The most common reason for the decline of your card is a typo in either the card number or billing address. 

Try to re-enter your card number and billing address and double-check the information to ensure the details are right.

What should I do if there's an issue with my order?

Please let us know what the issue is via email at info@cheetahhydraulics.com. If applicable, attach the photos, so we have a clear understanding of what the issue might be. We will try to resolve it as quickly as possible.

Shipping

Do you provide international shipping?

We do provide it for shipments under 150 lbs. 

What are the shipping costs for my order?

This total will be in the shipping and handling line of your order.

Will I have to pay for customs on my order?

Import taxes or customs charges may be applied to the international shipments based on the laws and policies of your home country and are in no way connected to the Cheetah Hydraulics. We suggest reaching out and confirming with your local customs office that there won't be any unexpected charges for you.

Returns

Can I modify or cancel my order after it's been placed?

If you need to return cylinders, you must contact us at info@cheetahhydraulics.com to obtain a return authorization number. Returns without a return authorization number will not be accepted.

For order modifications, we have a limited time frame, so please send your desired changes as soon as possible to info@cheetahhydraulics.com.

What is your return policy?

All of our sales are final five days after cylinders have been delivered, outside any manufacturing defects.

What information do I need to provide for a return or exchange?

Please provide an order number, cylinder part number, and a return authorization number, which you can obtain by contacting us at info@cheetahhydraulics.com.

How much does it cost to return an item?

All cylinder returns are the seller’s cost. However, original shipping and handling will not be refunded.

Reviews

Do you have customer reviews or testimonials available for your products?

We encourage all of our customers to inform others of their purchasing experience and satisfaction with the product. See the reviews here.

How to leave a review for Cheetah Hydraulics?

Your reviews let us know what we're doing well and also provide insights into areas where we can improve. We genuinely appreciate it and feel free to leave your review here.

Other

Are there any discounts or promotions available?

We don't have ongoing discounts or promotions. However, join our newsletter and be the first to know about any upcoming special offers, exclusive discounts, and promotions.

Do you offer bulk or wholesale pricing?

If you are ordering multiple cylinders, please submit a quote for request. Discounts may be provided on the returned quote.

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